Voucher Terms & Conditions

1. General Voucher Terms & Conditions 

Voucher sales through www.gobanya.co.uk are managed by Russian Spa Ltd. These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase vouchers from us. You should read these terms and conditions carefully before buying anything from this Website.

If you have any questions about these terms and conditions please contact customer services by phone or email: info@gobanya.co.uk. By accepting these terms and conditions, you also agree to the Notices and Disclaimers. We try to make sure that all information on the Website, including descriptions of the vouchers, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of services/goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.

2. Banya No.1 Responsibility
Banya No.1 is the issuer of the Voucher. As the issuer of the Voucher, we shall be fully responsible for any and all loss, injuries, illnesses, damages, claims, liabilities and costs suffered by or in respect of a customer, caused in whole or in part by Banya No.1 or its products and services. By purchasing a voucher, a customer acquires the right to print a Voucher and to use the Voucher according to its terms and the terms of this Agreement. Funds on our vouchers are not covered by the Financial Services Compensation Scheme. In the unlikely event of Banya No.1 becoming insolvent, the funds on our vouchers may not be available to spend.

3. General Voucher Terms and Conditions
Vouchers are for one use only and subject to availability. To use the voucher, the voucher holder should provide a printed PDF of the voucher or alternatively display it on a mobile device. The vouchers are not exchangeable for cash and are non-refundable. The voucher’s expiry date is shown on the front of the voucher. The voucher is valid up to and including the expiry date. You may need to book a service, in such instances please contact us in advance. We are not responsible for any lost, stolen, undelivered or delayed vouchers or any network failures. In addition, we can’t take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. The Russian Spa Ltd reserves the right to reject illegible or incomplete vouchers. Vouchers are non-refundable and cannot be exchanged, either fully or in part for cash of any amount.

4. Specific Voucher Terms and Conditions
Each voucher has specific terms associated with the voucher, which will be presented to you before you commit to purchase the particular voucher. Specific terms supersede terms in this Agreement, except to the extent such terms are prohibited by applicable law. We must receive full payment for the price of the vouchers before we can accept any offers. An offer made by you to purchase vouchers shall only be deemed to be accepted by us when we send you a confirmatory email confirming that the vouchers have been delivered. We reserve the right to refuse any offers in an order prior to acceptance. All prices and charges on the Website are in UK pounds sterling. Delivery charges may apply and these will be displayed in the order process. All prices are, unless otherwise stated, inclusive of VAT and other applicable taxes.

5. Delivery of Vouchers
Vouchers are issued by email or postal address specified at time of purchase and can be sent to either the purchaser or to the gift recipient, subject to the purchaser’s preference. It is the responsibility of the purchaser to correctly address vouchers. Russian Spa Ltd is not liable or responsible for any loss suffered as a result of a voucher via email being blocked by filters or firewalls, or where the incorrect email address has been entered by the purchaser.

6. Risk of Loss & Fraud
The Merchant is not responsible for vouchers lost, stolen, destroyed or used without purchaser’s permission. Risk of loss passes to voucher purchaser upon electronic transmission of the voucher to the designated recipient. Banya No.1 reserves right to cancel issued vouchers, close user accounts, and/or request alternative forms of payment if a fraudulently obtained voucher is redeemed or used to make purchases.

7. General
Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of disputes.